Refunds
Refund terms.
Clear refund rules help you know what happens before and after production begins.
Refundable reservation
The €10 reservation is intended to be fully refundable until production begins. It should also be credited toward the final order.
Founder Box
Because the first print is personalised, refunds should be clear before checkout and before production starts.
12-Month Gift
For prepaid gifts, refund rules should cover unused months, missed uploads, and shipping delays.
Production timing
Customers should know when the first frame is expected to ship and when personalised production begins.